Order-Shipping

We offer FREE worldwide shipping on all orders.

Yes, it's absolutely free with no extra fees! Customs duties and taxes are covered.

🇺🇸 Shipping to the United States

Most US orders now ship from our fulfilment centre in India & China. Order before 12 pm ET on a business day and it ships the same day.

Free Shipping — typically 9–15 business days
Expedited Shipping ($24.99) — 6–8 business days

Personalised, engraved and made-to-order pieces, along with a small number of styles, ship from our international warehouse and follow the standard timelines below. The options available at checkout always reflect the items in your order.

Delivery to remote areas, US territories, and military addresses (APO/FPO/DPO) may take longer. Military addresses in particular can be subject to additional inspection, so we're unable to guarantee delivery times for those.

Delivery Time Estimates:

United Kingdom: 5 - 10 business days
United States: 9 - 15 business days from our international warehouse
Australia: 7 - 15 business days
Canada: 7 - 14 business days
Europe: 6 - 15 business days
Rest of the world: 10 - 15 business days

Customizable pieces are made especially for you — please allow an additional 3–5 business days for creation, or 5–7 business days for engraved pieces, before your order ships.

Important notes

All orders are typically shipped from our warehouses within 1–2 business days of the order being placed (excluding customizable items).
Customizable items require an additional 3–5 business days for production prior to dispatch, or 5–7 business days for engraved pieces.
Processing times may exceed 7 business days during high-volume periods.
Delivery times depend on the courier and cannot be guaranteed due to unforeseeable delays caused by busy periods, traffic, and weather conditions.
Kindly note that deliveries to remote locations may experience longer delays. When delayed, it may take up to 4-6 weeks for a successful delivery.
We are not responsible for any address errors, lost packages, or order delays after your package leaves our facility.

Shipping Destinations:

We currently ship to the United Kingdom, United States, Australia, Canada, Europe, and most of the world. We are unable to ship to French Polynesia, Russia, and Israel at this time.

Order & Shipping Process:

You’ll receive an order confirmation email immediately after placing your order. US orders shipping from our International warehouse are dispatched the same business day when placed before 12 pm ET. All other orders are typically processed and dispatched within 1–2 business days (customizable items require an additional 3–5 business days for creation, or 5–7 business days for engraved pieces). Once shipped, free standard shipping typically takes 9–15 business days from our international warehouse, depending on your location. Expedited and Next Day options are faster — see the delivery windows shown at checkout. You’ll receive a tracking number by email so you can follow your order’s journey on our tracking page. You’ll also be notified when your order is shipped and delivered.

If you didn’t receive your confirmation email, it’s likely an incorrect email address was entered. Please contact us at care@kimikojewellery.com and include your full name, shipping address, and phone number associated with your order.

Order Status:

You’ll be able to track the status of your order as soon as you place an order using your order number and email address found on your confirmation email and account. Order statuses appear as:

Ordered → In Process → Order Ready → In Transit → Out for Delivery → Delivered

Order Cancellations & Changes:

Our team processes orders quickly, so we cannot guarantee cancellations or changes once an order is placed. If you have an incorrect shipping address, please reach out to us at care@kimikojewellery.com

Trouble Placing Order:

If you’re having trouble checking out, please try the following:

Refreshing or checking your internet connection
Using another browser or device
Ensuring your card is enabled for international payments
Trying a different payment method or contacting your bank

Still having issues? Reach out to us at care@kimikojewellery.com if you are still experiencing issues. We're happy to help!

Late & Lost Orders:

We're so sorry for the inconvenience! While delays and delivery issues are rare, they can occasionally happen due to courier issues or unforeseen circumstances. We truly appreciate your patience and are always here to help!

If your order is considered late, please start by double-checking that your shipping address was entered correctly. Small details like apartment numbers or postal codes can sometimes be missed. We also ask that you allow for possible carrier delays.

If your order has not arrived after 30 days, contact us at care@kimikojewellery.com, and we will gladly assist you.

If your order is marked “Delivered”: We recommend checking around your delivery location and with neighbors. Please allow three business days for any updates, then submit a claim directly with your local carrier.

If you still haven’t received your order, contact us within 7 business days at care@kimikojewellery.com, and we’ll gladly help guide you through the next steps.

Missing/Incorrect Items:

If your order arrived missing or incorrect items, please email care@kimikojewellery.com within three business days of delivery with: